SMS terms
How text messaging works here, in plain terms. Short version: we only text you if you ask us to, we never sell your number, and STOP works instantly and changes nothing else.
Last updated 1 September 2026
What this program is
Kitts IT Solutions, LLC sends text messages to customers and to people who have asked us about our services. Messages relate to the work we do for you or to an enquiry you sent us.
Messages you might receive:
Replies to something you asked us
Appointment and site-visit confirmations
Ticket and job status updates
Alerts about an outage or a problem affecting your systems
Occasional service notices, such as scheduled maintenance
How you opt in
You opt in by ticking the SMS consent box on our contact form and giving us your mobile number. The box is never ticked for you, and leaving it alone changes nothing about how we handle your enquiry.
By opting in you agree to receive recurring automated text messages from Kitts IT Solutions, LLC at the number you gave us. Consent is not a condition of purchase or of any service we provide. You can ask us for support by phone or email instead, and we will treat it the same way.
You can also opt in by texting us first at (843) 312-9493, or by telling us on a call that you would like updates by text.
How often, and what it costs
Message frequency varies. It depends on what work is in progress for you and on what you have asked us.
Message and data rates may apply, according to your plan with your mobile carrier. We do not charge for text messages.
How to stop
Reply STOP to any message at any time. We will send one confirmation and then stop texting you.
Stopping texts does not cancel anything else. Your account, your tickets, and your service carry on exactly as before, and we will reach you by phone or email instead.
If you change your mind, opt in again on the contact form or just tell us.
How to get help
Reply HELP to any message, or call us on (843) 312-9493, or email support@kittsit.com. A person answers.
Carriers
Mobile carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed, which is why we never rely on a text alone for anything urgent. If something is urgent, we call.
Your privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared only with subcontractors providing support services, such as our messaging provider, and only to the extent needed to deliver the service.
We do not sell phone numbers, we do not rent them, and we do not pass them to advertisers. Our full privacy notice covers everything else we collect and why.
Questions about any of this, or want us to stop texting you without going through the keypad? Call (843) 312-9493 or email support@kittsit.com. See also our privacy notice and website terms.