Straight answers

It depends on how you buy, which is why there’s no single rate card. Some clients pay a flat monthly fee per site for monitoring and support with no per-user charge. Others pay per user per month, covering licensing plus endpoint support. Project and on-site work is $150/hour. Most clients combine two or three of those, and a short call is usually enough to give you a real number instead of a range.

$150/hour, flat. No call-out fee, no minimum, no different rate for evenings or for "emergency" work, and no travel charge anywhere in our seven on-site cities. The rate is the rate.

Not within the Charleston metro cities we cover on site. Further out, travel is agreed in advance and billed transparently, or we coordinate local hands, and we tell you which before you commit, not after something breaks.

No. We work with businesses from one person upward. Very small businesses are often the ones getting the worst value from IT: consumer equipment, no backup, and nobody to call. They are frequently where the fastest improvement is available.

We’re transparent about it. Where we resell licensing there’s a margin, and we’ll tell you what the alternative costs if you would rather buy direct. We would rather you knew than found out.

Turn on multi-factor authentication everywhere, especially on email. Almost every incident that reaches a small business starts with a password that was reused, guessed, phished, or bought, and a second factor stops the overwhelming majority of that cold. It is free with most business subscriptions and it’s worth more than any product you can buy.

Where a client has a Microsoft subscription we typically deploy Microsoft Defender for Endpoint. Where there is no Microsoft account, or a client would rather not pay for it, we deploy the Bitdefender engine built into NinjaOne. Either way it reports centrally to us rather than putting a warning on a screen nobody is watching.

Axcient. The important part isn’t the brand though. It’s that backups are monitored, off site, and tested by restoring from them. An untested backup is a belief, not a backup, and the moment you find out is the worst possible moment.

We do security testing in house instead of reselling it. Jonathan Mims is an EC-Council Certified Ethical Hacker, and our owner holds CCNA Security. For a formal, independent audit, the kind a regulator or an insurer wants, an independent third party is the right answer, and we’ll say so.

Yes. We’ll work through it and tell you honestly which answers are already true, which need work first, and which are being asked of a business your size unreasonably. What we won’t do is help you answer yes to something that isn’t the case. That is a signature on a document, and it’s your signature.

No, and nobody honest does. What good security buys is a much smaller chance of it happening, a much smaller blast radius when it does, and the ability to recover in hours instead of weeks. Any provider promising you immunity is either misinformed or selling something.

Mon-Fri, 8am-5pm · 24/7 emergency support for managed clients. Emergency cover is genuine rather than a voicemail box: for managed clients, an out-of-hours call about something that has stopped the business reaches a person.

We don’t publish response-time guarantees, and the reason is that a published SLA from a small team is usually theatre. What we’ll do is tell you honestly how we work: calls are answered during staffed hours, most problems are resolved remotely within the hour, and anything that has stopped you working goes to the front of the queue. If a formal contractual SLA matters to your business, say so and we’ll negotiate one we can meet.

On site: Moncks Corner, Goose Creek, Summerville, Charleston, North Charleston, Mount Pleasant, Hanahan. Remotely we support clients much further out, including Columbia, Myrtle Beach, Florence, Conway. We’re based in Moncks Corner and the team lives in Moncks Corner and Summerville.

Yes, though business is the main focus. Home Wi-Fi that doesn’t reach the whole house, cameras, and smart-home work are all things we do, and they’re billed at the same hourly rate with no contract.

One of 3 people, all of whom live in Moncks Corner and Summerville. There’s no tier-one queue, no script, and no offshore hand-off. Jonathan Kitts is the owner and you’ll frequently deal with him directly.

Call (843) 312-9493, email support@kittsit.com, or use the portal. Emailing support opens a ticket automatically and reaches the whole team instead of one inbox. For anything that has stopped you working, call. Don’t raise a ticket and wait.