IT Support for Healthcare and Veterinary Practices
Patient and client records handled the way the regulations assume you are already handling them.
We support veterinary practices, a healthcare data analytics business, and a pharmaceutical operation. Between them they cover the two things that matter in this sector: protecting records properly, and doing it without adding steps that slow down the people seeing patients.
What we see in healthcare & veterinary
Practice software drives everything
The practice management or records system is the business. Everything else (network, backup, workstations) exists to keep it available, and it’s usually the thing nobody has a recovery plan for.
Shared logins because it’s faster
In a busy practice, shared accounts happen for practical reasons. They also make it impossible to say who accessed a record, which is exactly what an audit or a breach investigation asks first.
Guest Wi-Fi in the waiting room
Offering clients Wi-Fi is normal and fine. Offering it on the same network that carries patient records is not, and it’s one of the most common findings we make.
Backups that have never been tested
A practice can be down for a day and survive. Losing the records is a different category of event, and the difference between the two is whether anybody has ever performed a restore.
HIPAA, practically
HIPAA is less about a certificate on the wall than about a handful of controls you can actually demonstrate: unique logins per person, access limited to what each role needs, encryption, tested backups, and a record of who saw what. Most practices are closer than they think on some of those and further than they think on others. We will tell you which is which rather than sell you a compliance package.
What we do for you
- Backup & Disaster RecoveryBackups that have been restored from, not just configured, including the Microsoft 365 and Google data most businesses assume is already covered.
- CybersecuritySegmentation, firewalls, and secure remote access, configured by people who have spent their careers inside networks that couldn’t go down.
- Managed IT & HelpdeskMonitoring, patching, and support for everything you run, so problems get found before they become your morning.
- Cloud & Microsoft 365Email, files, and identity set up properly, including the security settings a default tenant does not switch on for you.
Businesses like yours
- Veterinary practices and animal hospitals
- Medical and dental practices
- Healthcare data and analytics businesses
- Pharmaceutical and life-sciences operations
- Therapy, counselling, and allied health
Questions from this sector
The ones we get asked most by healthcare & veterinary businesses.
Does using Microsoft 365 make us HIPAA compliant?
No. Microsoft will sign a Business Associate Agreement and provides the tooling to be compliant, but compliance depends on how you configure and operate it: unique accounts, multi-factor authentication, restricted sharing, and access limited by role. A default tenant with shared logins and open sharing is not compliant no matter whose logo is on it.
Our practice software vendor says they handle IT. Do we still need you?
Often yes, because they handle their application and nothing else. The network it runs on, the workstations, the backups, the email, and the Wi-Fi in the waiting room are usually outside their scope, and those are where most incidents start. We work alongside practice software vendors instead of replacing them.
Can we offer client Wi-Fi safely?
Yes, easily. Guest Wi-Fi belongs on its own segment with no route to the systems holding records. In most practices the access points already installed can do this; it is a configuration change rather than new equipment.
We already know your industry’s headaches
Twenty minutes on what you run and what keeps breaking. No pitch, and no obligation.