Backup and Disaster Recovery
Backups that have been restored from, not just configured, including the Microsoft 365 and Google data most businesses assume is already covered.
We deploy and support Axcient, Microsoft, Google
Two things go wrong with backups. The first is that nobody checks them, so a job that has been failing since spring is discovered on the worst possible day. The second is subtler: most businesses assume Microsoft 365 and Google Workspace are backed up because the data is in the cloud. They are not. Microsoft and Google protect their infrastructure, not your mailbox from a deletion nobody noticed for ninety days.
What’s included
Workstation and server backup
Local and cloud copies of the machines that matter, on Axcient, sized so a restore is a few hours instead of a rebuild from scratch.
Microsoft 365 tenant backup
Mail, OneDrive, SharePoint, and Teams data backed up with Axcient, independently of Microsoft, so a deletion or a compromised account is recoverable long past Microsoft's own retention window.
Google Workspace backup
The same Axcient protection for Gmail, Drive, and shared drives, for the businesses running Google rather than Microsoft.
Cloud backup and restoration
Off-site copies, because a flood or a fire that takes the building takes the on-site backup with it, which in this part of the country isn’t a hypothetical.
Tested restores
A backup nobody has restored from is a hypothesis. We test restores so the first one is not during an incident.
Disaster recovery planning
What comes back first, who calls whom, and how long each step realistically takes, written down before you need it.
Who this is for
Every business with customer records, invoices, or accounting data it couldn’t reconstruct. Particularly anyone in a coastal county during hurricane season.
Questions we get
Straight answers. If yours isn’t here, ask and we’ll tell you honestly whether we’re the right fit.
Isn't Microsoft 365 already backed up?
No, and this is the single most common misunderstanding we correct. Microsoft protects its own infrastructure and offers limited retention, but it doesn’t keep an independent copy of your data on your behalf. A deleted mailbox, a ransomware event that syncs to OneDrive, or a departed employee's files removed past the retention window are all recoverable only if you have a separate backup. The same is true of Google Workspace.
What should we be doing before hurricane season?
The obvious preparation is generators, sandbags, and boarding up. The one that gets overlooked is the data. Ask what would happen if the office flooded or you couldn’t get back inside for several days: whether customer records, invoices, the accounting file, and important documents would still be reachable. If the only copy is on a machine in the building, that’s the gap to close before the storm, not during it.
How quickly could we be running again?
That depends on what fails and what you’ve in place, which is exactly what a recovery plan is for. We’ll tell you honestly what your current setup can achieve rather than quote a number that sounds good in a proposal.
Often paired with
- Managed IT & HelpdeskMonitoring, patching, and support for everything you run, so problems get found before they become your morning.Learn more
- Cloud & Microsoft 365Email, files, and identity set up properly, including the security settings a default tenant does not switch on for you.Learn more
- CybersecuritySegmentation, firewalls, and secure remote access, configured by people who have spent their careers inside networks that couldn’t go down.Learn more
Let’s talk about backup & disaster recovery
Twenty minutes on what you run and what keeps breaking. No pitch, and no obligation. We serve the Charleston metro and Lowcountry.